Job Title: 1st Line Service Desk Analyst

Ref: HT87 | Salary: c. £15,000  | Location: [Hertfordshire] St Albans

Job Description

A leading managed services provider based in St Albans requires a 1st Line IT Service Desk Analyst, Microsoft XP,MS Office, Outlook, Remote Diagnostic tools.

Role:



Answer all 1st line client service requests
Provide 1st line technical issue resolution
Escalate effectively to 2nd line
Log and record actions
Effectively utilise diagnostic tools
Skills and Experience:



Excellent telephone manner
Microsoft Apps and OS aware
Minimum 1 year Service desk experience
You:


Methodical Worker
Like being very busy
Client friendly
Team member
Accurate
Flexible
Hours: 40 hour week on a shift basis between 08:00 and 00:00 7 days a week. If the role and hours suit you contact Paul songaila now.

Benefits